Young Jim Wright (8 years old) and his new boots - California, USA

CUSTOMER COMMENTS

www.argentinapolo.com

 

We would like to share some of our customers comments and criticisms with you, so that we can improve our service and benefit from your advice. If you have any comments that you would like to share with us, please email Tom. Thank you.

Amy Dunlap - I couldn’t find a place to write a review on your website, so I’m emailing you directly to tell you how pleased I am with my new polo boots (Argentine style, dark brown, cow) that I ordered in early December and received on December 19th. I was not expecting them to arrive before Christmas, assuming I had ordered at a very busy time, but I got an email on December 13th letting me know they were on the way, and I was able to track them at every location. The boots fit perfectly and are extremely well-made, with perfect stitching everywhere. The mini polo mallet was a nice surprise, and made a very cute Christmas tree ornament! I’m recommending your boots to everyone in my polo club without hesitation. Thank you. Amy Dunlap - Haw River, NC - Triangle Area Polo Club (Dec2014)
Christine Cattani - Hi Tom - Boots have really held up well. I'm really happy with them. I'm going to order a polo saddle. Can I order any of yours in 19"? Thanks! (Mar2014) 
Carl Fagan (New Zealand) - Hi Tom the boots just got in, tried them on, they fit like a glove. Very happy with them and they look like excellent materials, build, quality. Will try them in the saddle in about a month, but I'm sure they will be perfect. You rock mate! Very happy to write you a testimonial or something to help with your marketing if you need it - just let me know. (Sep2013)
R.B. (USA) -- Hey Tom, The boots are working out great. They work awesome for any style of horse riding which I'm doing. Classic boots - I love em! (Feb2011)
Maartje Ketelaar (Holland) - Hi Tom - I received the helmet today!! I love it, its beautiful :) Thanks you so much!! Regards Maartje (Dec2010)
Chantalle van Doorn (USA) - Hi Tom, I wish I had ordered the boots from you, as I am dealing with a headache from the other company I ordered from. Perhaps you have some advice, since you are in the business. When the buyer returns an item to Argentina, is the buyer liable for any duties that may be assessed on the item? Or is the seller liable? Long story short, I had to return a pair of boots I had ordered, which I did through DHL Express. Now the company is trying to make me pay for the duties on the item, and they are avoiding DHL's phone calls. The agreement was for me to pay for the shipping, which I did. DHL will confiscate the boots if the company doesn't pay the duties. I don't expect a reply, but would appreciate any insight you may have. And...if I do get my money back from PayPal after I file a dispute and claim, I plan to buy boots from you, as i've seen your finished product and was initially going to buy a pair from you. Also, I appreciate your honesty when I asked about the difference between your boots and the Bautista ones - I would much rather prefer to deal with honest individuals than people who try to take more money from me to get the right pair of boots. (Aug2010)
Brett Telford (USA) - Hi Tom, Thank you for sending the helmet so promptly. I think it is very well made and exactly as ordered. (Aug2010)
John Wong (Singapore) - Hi Tom, Got the helmet this morning. Everything is perfect. Thank you. Where do we meet next? (Jun2009)
Nikki Bernstein (USA) - Hey tom, thanks again for all your help. the helmet and kneepads came Tuesday!! I got the helmet for my brother's bday and he loved it!!! he was so glad he got it for this weekend. I love the kneepads. Thanks again I'm sure we'll be getting some more polo gear in the near future from you! (Apr2009)
Jenn Hilton (USA) - Thank you guys so much for my helmet it is perfect and fits really nicely!!! Did you have the baby Michelle? (Jun2008)
Florencia Chueke - Hola Michelle, muchas gracias, ya tengo el bosal. Me encanto, relindo....lastima que no es para mi. Igual me faltaria el caballo :-) Un abrazo. (Oct2007)
Robert Dean Avery (USA) Tom, The jodhpurs fit great. Indeed, I've had several friends ask "where did you get real jodhpurs?" I'm asked the same question about the shirts. I of course tell them. I'll gladly send you a photo with the jodhpurs; it will be a few days (and won't be at the stable). If you want one at the stable it'll take a bit longer as my schedule won't let me get out there for a couple of weeks (my wife goes several times a week, but it's an hour each way and I can only get out there on weekends). You're free to use the photo as you wish when you get it. You also had asked whether you could get a photo of four of us in the shirts. I fear that when it comes to polo my riding is not yet ready for prime time. The photo with the jodhpurs will, of course, include the shirt. Hope this helps. (Oct2007)
Parker Williams (USA) - These arrived today and I am thrilled with them. I will recommend you to other in my polo league. (Nov2007)
Heather Charron (USA) - Hey, I bought a helmet from you in the spring and I absolutely LOVE it, now I need a face guard for it. Can I please get a price quote including shipping on a face guard and fabric helmet bag? Also, does the face guard come with all the parts needed to install it (i.e. screws or bolts)? Thank you so much!! (Oct2007)
Azman Perai (Malaysia) - Hi Guys, Received the rest of my order today. Very happy. Thanks. (Aug2007)
Seyi Oyinlola (Nigeria) - Thank you for you prompt response. I am very happy with all i have received so far, i can understand the work load. Thank you, i appreciate the effort you guys have put in. I look forward to placing more orders. (Aug2007)
John FitzGerald (England) - If possible, I should like to leave feedback on your website: I recently took up polo and became very keen and decided that I could no longer get away with wearing hunting boots! I shopped around the internet, finding, as is generally the case, that they were cheaper than in shops, and found Argentina polo to be offering the cheapest (and best!) deal, although I was rather skeptical about departing with £160 for a pair of boots which may not fit. But I decided that they ought to fit if I did the measurements correctly and, having ordered from the website before, I knew that they would materialize. Having sent off my measurements and departed with the money, I could do nothing but wait. A few days earlier than the stated delivery time, they arrived and I eagerly tried them on. They were a perfect fit and look great. I have used them almost every day this month and they have just got better as the leather moulds to fit. I have absolutely no qualms about recommending Argentina polo to any of my friends, and shall do, as I am a thoroughly satisfied customer! (aug2007)
Peter Ristic (Germany) - Hello Tom, just received my order and I'm passing you my personal thanks, the shirts are looking really great and are from good quality! Will send you photo once I'm gonna play 1st tournament with my new Green Aqua Team! un abrazo. (Jul2007)
Azman Perai (Malaysia) - Hello, I have received the goods with thanks. Just wondering where your polo mallets are from... would like to order a few. (Jun2007)
Tim Cheromcka (USA) - Hello Michelle, I also saw the merchandise already received. I am very pleased with the exceptional quality.  Your company really offers complete satisfaction when it come to quality, service, and price. Who says you can't get all three. Thanks for your great service. (May2007)
Tony Wright (USA) - Michelle, You are very kind. The helmet came today. The helmet is a very fine helmet of top quality and it fits perfectly. I will pass out info on your web site to Peter Poor and the other polo players here at the Myopia hunt club in Hamilton. The transaction was complex only in that it is the first time I have ordered anything from another country that involved custom fitting, and putting out a sizable amount of money trusting that everything would work out, which it did, and delays in anything custom made are to be expected. (Mar2007)

Louise Wood (Kenya) - Hi there, A very happy New Year to you both. I got everything ordered all before Christmas and it all went down very well – as most was presents! In fact it’s all gone down so well that I have people continuously asking me where I got it all and how!!  I have given your details to a friend of mine Judy Limb who runs a shop here called Marco Polo and she’d like to stock your stuff as people here are always crying out for polo gear and with us just finishing the season last weekend people will redo all their stuff for the new season in April so now’s a great time to get your stuff out here! I know I’ll definitely be ordering again from you.  I think you guys are great and I’ll continue to sing your praises this end – especially as there are quite a few people here who remember you well Tom so they’re keen to boost your sales! Please let me know if I can help you out in any way this end anytime. Take care and have a great year, Kind Regards, Louise, Dormans Coffee, POB 30147, Nairobi 00100. (jan2007)

Neku Saliu-Atawodi (Nigeria) - Hello Tom, got the boots yesterday, thank you very much, they are rather lovely. I would definitely be doing more business with you! Thank you.
Charles Garner (France) - Hi Tom, Je viens de recevoir ma bombacha ce matin par la poste, en provenance de Thailand. Je l'ai immédiatement essayée : elle est parfaite, et je suis très content. Demain et samedi je participe à un tournoi de polo à Toulouse; il y aura environ 10 équipes en low polo; je porterai ma bombacha pour m'y rendre, je ferai des jaloux... ! Cordialement (aug2006)
Andri Schorro (Switzerland) - I was now for one week in Berlin to play polo. The boots are very good. Thanks. (aug2006)
Hector Rualo (UK) - I just arrived home from an extended overseas trip. After I unpacked, the first thing I did was to try out the new boots that arrived while I was away. I have to say that I am more than pleased with them! The leather is of high quality, the workmanship is superb, and the fit is perfect. The look and color are also very attractive, and thanks for having my initials stitched on. I am looking forward to showing off my custom boots to my fellow riders. Thanks very much (and the clear goggles also fit perfectly, by the way) and I am sure to order more stuff from here on in.
Kelly Matthews (USA) - I just wanted to let you know that I received my Helmet today and its beautiful! I absolutely love it! Thank you so much!
Jason O'Selmo (Barbados) - Hi, I received the helmet and knee pads yesterday. thank you very much for your help. I liked the finished product. Special thanks for sending  them as samples, I saved from having to pay a lot of duty.
Tom Van Deynze (Boechout, Belgium) - Hello Tom and Mish, thanks again for the polo gear that you delivered. It's realy convenient to be able to order good quality polo equipment on-line and get it delivered to my doorstep in Belgium!
Juliet Hines (Virginia, USA) - I received the rawhide halter today, and I am very pleased with it. Excellent quality and should last many years. Thanks.
Tamalyn Baldwin (Piiholo Ranch, Makawao, Maui, Hawaii USA) - I am sooo impressed, the helmet is killer! The logo came out perfect and it fits great. It's my first helmet that actually fits me and it smells so new. It's very smooth looking. I will spread the word here on Maui because I know everyone is going to ask me about it, it's by far the coolest helmet I've ever seen. It's going to be in the market for some new knee pads and I will definitely order them from you. You guys are great. Mahalo nui loa (thank you very much)
Ismaila P. Jalo (Dubai, UAE) - Tom, got the boots, they fit great! real comfortable too. thanks a million!
Arnauld Herbaut (Paris, FRANCE) - Bonjour Tom, Excuse-moi si je n'ai pas répondu tout de suite, je suis désolé! D'abord merci pour les bottes et la carte postale, et bonne année 2005. Pour les bottes, pas de problème: la taille est parfaite, le cuir est souple, la couleur est superbe. Je suis très content! Mais je ne peux pas les mettre sans plastiques aux pieds, et elles sont un peu dures à enlever. Enfin, c'est ça les bottes! Sinon, la coupe est magnifique.Alors merci encore et à bientôt.
Thomas Black Laurinburg, NC USA - Tom, I wanted to let you know that I love my boots. A friend of mine likes them as well as was wondering if you can make boots like that, that lace up and go to the ankle? If you could let me know, I could let him know. Thanks again, Happy Holidays
Graham & Claire UK - Hi Tom, Received the shirts today, fantastic were really pleased with them. My partner Claire is so impressed she has asked now for an "away" strip. (perhaps a reverse of the colours). I am off to to China on a business trip this next week and therefore I will contact you later, we are thinking about putting an order together i.e saddle, helmet, kneepads etc. Best regards & thank you.
Sabrina King USA - I just received my helmet and kneeguards...WOW! They are gorgeous! Rex will be ordering his boots soon from you guys and we'll get everything else we need from you as well.
James Ireland - James here. Just wanted to tell you that I have received the boots and I am very pleased. You may be receiving some more business from these parts in the not too distant future. Thanks again, boots are ace.
Mary Wright (& young Jim) USA - Hi Tom, Thanks for your email. Jim was thrilled with his boots, and we thank you for your beautiful work, and of course, his Aunt Mary for an amazing gift. We'll try to send you a photo soon of Jim and his boots on the field. In the meantime, here's the info you wanted - I realize there's much more than you can use. As a proud grandma, it's always nice when folks enjoy reading about our grandchildren. Best, Kathy // Jim Wright is 8 years old and has been playing Pee Wee Polo at the El Dorado Polo Club in Indio, California, since he was three years old. His favorite horse is named Corey. His younger brother Dane, four years old, also plays Pee Wee Polo at El Dorado on his favorite pony, Tucker. The boys enjoy playing in the Linfoot Memorial Tournament held in August at Santa Barbara Polo Club. Jim also played this year in the FIP (Federation of International Polo) Jr. Tournament in April, held this year at El Dorado Polo club. Jim goes to school half the year at Oak Knoll School in Menlo Park, and half the year in Indio at Christian School of the Desert. Jim's father, Erik Wright, is a 2 goal player who also trains polo ponies, gives riding lessons, and is a polo manager. Erik is the club pro and polo manager at the Circus Club in Menlo Park, California from April to October. Jim's great grandfather, Fred Wright, was a varsity polo player for the University of Illinois in the late 1930's, and a WWII Navy pilot. And Jim's maternal grandfather was professional polo player Jim Mero of Santa Rosa, California. In his thank you note to his Aunt Mary for his beautifully made polo boots, Jim wrote: Dear Aunt Mary, Thank you for my beautiful boots. They are perfict (sic). I will like them for ever. Love Jim
Stephanie Davis USA - Hi Tom. I got the boots, and they look and fit great! The new strap is very nice. Thanks so much for the hat and post reimbursement. Great things are worth waiting for! I looked at your website... You are into so many interesting things! I am grateful for people like you that care so much about the planet and the people on it. The elephant polo looks like a lot of fun. Let me know if any of the teams should need a last minute substitute:)
Caroline Salter USA - I received my helmet today! It fits perfectly and is truly beautifully made. Thank you so much for such great communication and an awesome product! I will definitely visit your website again and will advise my friends to do the same! Thanks again!
Rhodri McCarthy Malta - Sorry I haven't e-mailed the verdict for my boots but I've been quite busy lately. Anyway, the boots fit well, except they're a bit too big on the calves, but better too big than small as I have problems with the calves a lot. However I prefer this as I no longer get cramp when mounting as my rubber boots were really tight. So I have no objections to recommending you to any of my polo buddies. One has already expressed Interest in your German style polo boots and I will give him your contact details. I will post my comments on your website as well. 
Sue Hutton Singapore - Thank you for the order it arrived today. I will use you for all my orders in future. Have tried many suppliers in Argentina & USA  -  La Martina and you are the best .....
Emma UK - Thank you, I have received my order, but have been off work with a virus for the past week, so haven't been near email!  Sebastian (boyfriend) was very pleased with everything, and has managed to play chukkas once already however the constant wet weather is not helping his cause!
Katie Jones USA - Thanks so much for getting on that for me!! I am so happy with your site and your service!! You can be sure that I will be getting what I need from you as well as letting others know about your site. Thanks a bunch!!
Bode Wilfred London - I am sorry I have not emailed you since. I received the boots. i have not played with them yet but I hope to do that this weekend. they are fantastic and I love the leather. very good suggestion by yourself. thank you very much. I await, eagerly, the arrival of the helmet and the gloves. Thanks once again.
Maurita and Kurt USA - Kurt and I opened our polo stuff from you yesterday, yea haaaaaa, nice xmas gift to ourselves. I will put the bridle and saddle together today. Nice mallet, will try soon, too cold here to play. I had 4 people over to ride yesterday, but no polo. Everything is great. Thank you for the alpargatas, perfect fit. Also thank you for the Helmut bands. they were in my bridle sack and I found them when I got home from Kurt's house so I will take his to him soon.
peace and bueno ano neuvo, Maurita (Dec 2003)
Moder Al-Zoubi Jeddah, Saudi Arabia - I received the equipment just before I leave on vacation so I didn't have time to read emails. sorry ! Really I want to thank you so much for the helmet. its so good. even better than what I wanted. it has good fit and I liked the colours so much. Also thanks for writting my name on it. That was so nice from you. The other stuff also was very good. I have already started using them. Many thanks. (Dec 2003)
Joyce Anderson Arizona, USA - I am interested in your Kenyan polo boots - how long do they take to get after order submitted? Is it possible to get extra protection added to the inside & front of the boots? Also what lengths are available for the woven polo girths? I could not find an order form for items like the girths? I am an active FEI level endurance rider & your equipment looks like it would be perfect for my needs. The extra protection on the boots would be a fabulous help on the 100 mile rides I do in mountain country. Thank you so much for your time. 
Maurita USA - He just got helmet, knee pads, etc. from you and was very pleased so we are getting a larger order together saddles, bridles etc. I usually use 52 length on 2 horses I ride now. White tips good, want 185 gram head, medium flex. We should have our order together soon. Thank you.
David Coddington New Zealand - Dear Michelle, All the gear arrived in excellent condition. I'm really impressed and it all looks great. We start playing in about a month so I'm really looking forward to playing with it. The sticks are just as I like them too, so thank you very much. If they stand the season well I'll be back for a repeat order next year. Kind regards, David
Vanessa and Joel USA - Hi Michelle, I was going to write to you to tell you that we received everything today and we are very pleased. The helmets are great and the mallets look very good, we can't wait to try them tomorrow. We've been very pleased with your services and we will certainly return to your business if we need any other equipment. We are promoting your site to our friends. Thanks again.
Allison Williams Wales, UK - Hi Tom, The boots I have are lovely and fit well. Could you make matching Knee guards?
Jan Nigel Bladen Dubai, UAE - Hi Tom ... just landed ... DHL package has been delivered to my office. Many Thanks !!  With Best Regards, Jan.  PricewaterhouseCoopers
Ben Shwab Miami, FL. USA - Tom, I received then today. They are extremely well made! I would like to order another pair based upon my previous measurements. Please advise if I need to resend the measurements. I liked the card...happened upon your website...please let me know if you are travelling through Miami...we can get a drink. Best Regards, Ben
Delrie Hobbs Annapolis, MD. USA - Hi Tom, I received the boots today (Tuesday, June 17th) via postal service. They are fabulous!!! Look great, fit well. I'm certain to be the envy of my fellow polo players! Now, if the weather cooperates, I'll be able to try them out tonight. Thanks again for all of your assistance. By the way, had to check out your website--very exciting! Bush pilot! Is Miss Siam also your plane? Glad I found the argentinapolo website! Thanks!
Mary Guaraldi Boston, USA - Got my boots today - LOVE THEM!!! they are beautiful!!! the knee pads are great, too. Do your people make field and dress boots also? paddock boots? thanks a million for everything!!!
Heather Edwards Marshall, VA. USA - Hi Tom, My boots came in yesterday evening and I wore them to my lesson today to start breaking them in. They fit great and I appreciate you checking in! Please let me know what I owe you in shipping costs. By the way, I didn't realize I was dealing with such a celebrity! Are you going to sign my helmet? Tally Ho!
Caroline Shearing Tewkesbury, UK - They have arrived and we are really pleased with them. Perfect thanks alot. I will be in contact again soon.
Sarah & Duncan Plant West Sussex, UK - Dear Tom, The hats are great !!!! The rest of the family want one so I should have an order for you very soon. I am also spreading your address. Thank you for all your effort. 
Scott Brown Kennett Square, PA. USA - Products, service and prices are great. I will pass your website details to my friends here at Brandywine and Maryland Polo Club. Everything came and it looks great! One question however, how do you open up the rawhide caveson to get the martingale attached? Please let me know. 
Kevin Kunkel Riverton, WY. USA - Everything arrived today and looks great. I'll let you know when I need some more stuff. Kevin A.R. Kunkel, B.S., D.V.M. - The Stock Doc
Jim Meyers Bakersfield, TX. USA - Hello, I would like to order knee pads from you, but didn't find information on how to order on the web site. A friend in my polo club recommended you to me. Please let me know how to order.

 

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